Hotel: Accommodations are
included with all packages and come by the
number of rooms chosen in your package. For
detailed descriptions and amenities refer to the
particular hotel of interest.
Park tickets: Every
member in your party will receive tickets for
the all the theme parks chosen by you to be
included in your package. All tickets are
personally delivered to your hotels front desk
before you even arrive! We offer tickets to
practically every major attraction in Orlando.
Breakfast: Most
of the hotels and resorts serve complimentary
breakfast buffet. These vary from continental,
continental plus or full hot breakfast buffets.
This means you will find a varied selection of
fruits, eggs, cereals, juices, coffee, tea,
bagels, milk, bagels, muffins, donuts, French
toast and regular toast, waffles etc (Please
note that breakfast items may vary by hotel)
Transportation: The
majority of hotels offer complimentary Bus
Shuttle transportation to and from all the major
theme parks in Orlando and Kissimmee tourist
area. They typically run on a fixed schedule
(starting as early as 8 a.m. coming back
mid-afternoon and conveniently when the park
closes) and it usually adjust accordingly to the
season and schedule of the major theme parks.
For a detailed description of the transportation
included with your package, contact your hotel
of interest, as their service is subject to
change seasonally. All the hotels can also
assist you in finding transport that’s not
included in their services for a fee.
PLEASE NOTE: that
none of the hotels offer free transportation to
Busch Gardens or The Kennedy Space Center, as
these are about 1 to 1.5 hours away and are not
in the Orlando/Kissimmee tourist area.
When and where do I get my tickets?
Every ticket in
your package is personally delivered to your
hotels front desk on the day of arrival between
9 a.m. and 9 p.m. On request, we can also
guarantee delivery of the tickets the day
before, this way you can pick up your tickets
early in the morning of arrival, go to the parks
and check in when you come back! Just call us
toll free at
1-800-886-7019 to
make arrangements, or simply email us at support@orlandovacationwizard.com
Tickets to the major attractions (Disney
parks, Universal Studios, Sea World) do
NOT
have specific dates on them and can be used at
any time during your stay.
PLEASE
NOTE: tickets
for dinner shows (Medieval Times, Arabian
Nights, Pirates, Sleuths Mystery Dinner) are
also delivered to your hotel, but they require
the guest to call them (the dinner show) in
advance and set up a day on which you plan to
attend the show.
When do I get my confirmation letter?
Reservations are
confirmed within 48 hours by email. They can
also be sent by request through fax and regular
mail and be downloaded from our site. However,
package summary’s are sent out immediately after
booking a reservation over the phone or online
and can be used as proof of purchase until the
hotel reservations are confirmed. The summary
also provides the guest with a reference #,
which can be used at any time to check the
status of your reservation by going into the “my
account” section (link is located at the
top-right hand side of the home page) It is
highly recommended to check the status of your
reservation through the “my account” link due to
increasing spam and virus filters that might
mistakenly block your confirmation/summary
letters. This service is available to you 24/7
on our website.
What’s the cancellation policy?
Highlights:
► 48 hours no
cancellation fee.
► No re-schedule
fee up to 72 hrs before arrival
► You may change
your tickets selection up to 5 days before
arrival.
► Lowest Package
Price Guarantee
To cancel,
call us at 1-800-886-7019
(you can leave a message if it’s after office
hours) or send an email to support@orlandovacationwizard.com
Cancellation Policy
(non holiday dates):
We are so
confident about the great value of our packages,
that you may cancel your reservation within the
first 48 hours of making the reservation with
no cancellation fee (Only a small $29 processing
fee will apply). After the initial 48hrs, we'll
charge a $75 fee if cancelled up to 72 hours
prior to your arrival date. Less than 72 hours
prior your arrival date or for no shows, one
night charge plus tax or $150 (per room),
whichever is greater, will be retained. No
refunds will be given for early check-outs or
unused nights.
Cancellation
Policy for Holiday dates:
(Feb12 - 21, March
17- Apr 18, May 28 - May 30, Jul 2 - Jul 5, Sep
3 - Sep 6, October 29 - 31, Nov 23 - Nov 28, Dec
24 - Jan 3)
You may cancel within
the first 48 hours of making the reservation (if
the reservation is made within 72 hours of your
arrival, the total package price up to $350 per
room cancellation fee applies). After the
initial 48 hrs, we'll charge $200 if cancelled
up to 72 hours prior your arrival date. Less
than 72 hours prior your arrival date or for no
shows, the total package price up to $350 (per
room) will be retained. No refunds will be given
for early check-out or unused nights. To cancel,
call us at 1-800-886-7019 (you
can leave a message if it’s after hours) or send
an email to support@orlandovacationwizard.com
We will
happily reschedule or change your reservation
(upon availability) up to 72 hrs before the
arrival date at no charge, but if applicable,
the guest will have to pay the difference
between the original package price and the
package's current price for the new dates. To
reschedule or for customer support, call us at
1-800-886-7019
or email us at support@orlandovacationwizard.com a
minimum of 72 hrs prior to your scheduled
check-in date.
After
receiving your reservation request we'll confirm
it according to the contact method you selected
above, and together with all the pertinent
information (hotel address & phone number, check
in procedure, etc). If your package is $500 or
less, the whole amount will be charged; for
packages greater than $500, we'll charge your
credit card a $300 deposit per room when the
reservation is confirmed and the balance 14 days
before arrival.
For Holiday
travel (Feb12 - 21, March 17- Apr 18, May 28 -
May 30, Jul 2 - Jul 5, Sep 3 - Sep 6, October 29
- 31, Nov 23 - Nov 28, Dec 24 - Jan 3) or for
reservations made less than 14 days before the
arrival date, the whole amount will be charged.
What theme parks are available?
We work with and
offer tickets to ALL the major theme parks in
the Orlando / Kissimmee tourist
area (except for Discovery Cove) as well as
close regions such as Busch Gardens in Tampa and Kennedy Space Center in Cocoa Beach.
Walt Disney World
Magic Kingdom
Epcot Center
Hollywood Studios
(aka MGM)
Animal Kingdom
Blizzard
Beach (water
park)
Typhoon Lagoon
(water park)
Cirque de Soleil,
Disney Quest and Pleasure Island.
Universal Orlando
Universal Studios
Islands of
Adventure
Wet’n Wild (water
park).
Sea World
Sea World
Aquatica (water
park)
Dinner Shows
Arabian Nights
Medieval Times
Pirates Adventure
Sleuths Mystery
Dinner.
Also
Busch Gardens (Tampa)
Kennedy Space Center (Cocoa Beach)
If you wish
to include any additional attraction to your
package, call us toll free at
1-800-886-7019.
What about airline tickets or car rentals?
Airline: We
are a local Orlando company
and specialize strictly in hotel and theme park
packages, resulting in the great prices which we
bring forward to you. There are various services
online that offer airline tickets if you are
looking to book a flight.
We recommend:
A popular choice is to book the air flight
yourself (you can find great flight-only deals
online) and building your hotel and ticket
accommodations through us. This will guarantee
the lowest possible price for all the expenses
required for your vacation!
Car Rentals: Please
remember that if you your staying in a hotel
with complementary transportation to the major
theme parks you will most likely not need your
own car. However, if you feel you need to have
your own transportation you can always find
great deals from a local rental company (there
are many available at the airport).
How
do I get to my hotel?
If you’re driving,
the confirmation letter includes detailed
address and map directions to your hotel. You
can also use the address provided to you and use
your favorite online map service to get more
personalized directions. If
you’re flying or don’t plan to rent a car,
getting to the tourist area hotels and major
attractions couldn’t be easier as there are
various services available to and from the
Airport.
Is
my information secure?
We use the most
strict encryption protocols and 128-bit security
to make sure your personal and credit card
information remains secure. We don’t share or
sell your information with any third party. We
are approved by all the major credit card
companies and meet all the strict requirements
they require to operate and charge debit/credit
cards online.
How
do I know this is not a scam?
We understand your
worries. That’s why we have included our state
license number on our home page, click on the
“Contact Us” link where we have also provided
our local address.
We are licensed and
bonded as a “Seller of Travel” in the State of Florida.
You can call the State of Florida and
ask them about our business. You can call
1-800-435-7352 (outside of Florida, call
1-850-488-2221); press option 3 – and then
option 2 to speak to an agent and tell them you
want to check on Florida State License ST-37579.
We are required by the State of Florida to
carry a $25,000 bond. This is your insurance
when you purchase any of our packages and
services. We are also members of the Orlando
Better Business Bureau, only companies in good
standing are able to be part of this group.
Orlando Vacation Wizard Registered trademarks of
Global Vacation Properties LLC meets all
BBBOnLine Reliability participation and Better
Business Bureau membership standards and is
authorized to display the BBBOnLine Reliability
seal. You can also send us an email with your
questions at support@orlandovacationwizard.com
